连接与治理
接通你的系统、政策与知识，让 AI 在你的规则之内工作，而不是绕过它们。
/ Customer & Revenue /
First impressions that scale. Onboarding that never drops off.
Guide every new customer, employee or partner through onboarding with an AI assistant that adapts to their context, answers their questions and keeps them moving — without overwhelming your team.
The problem
Onboarding is your highest-churn moment
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Onboarding is your highest-churn moment
Most drop-off happens in the first 30 days. Generic welcome emails and static FAQs don't hold attention or answer the real questions.
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Your team repeats the same explanations daily
Onboarding queries consume specialist time that should be spent on complex cases, not on answering the same five questions.
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No visibility on where people get stuck
Without data on where onboarding breaks down, you can't fix it. Teams guess. Problems compound.
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Personalisation that breaks at volume
High-touch onboarding works for early cohorts but collapses when headcount, regions or product tiers multiply.
How it works
从信号到成果——治理内置
自动化与辅助
让工作流上线：分流、起草、解决或升级，全程带完整上下文与审计追溯。
度量与改进
跟踪运营 KPI、质量与风险——再和你的团队一起调优剧本。
流程序列会适配你的工具、渠道与风险态势。
First impressions that scale. Onboarding that never drops off.
What's included
What you get when you run this with Thinkia
A governed layer across data, workflows, and handoffs—so teams ship safely and scale with metrics.
Adaptive onboarding flows
Personalised step-by-step journeys based on user profile, role or product tier.
Contextual Q&A
Answers onboarding questions in real time, grounded in your documentation and product knowledge.
Progress tracking
Monitors completion rates, drop-off points and time-to-activation per user cohort.
Proactive nudges
Detects stalled users and triggers the right message at the right moment.
Handoff to human
Escalates to a specialist when a user's situation requires it, with full context.
Multilingual support
Runs onboarding in the user's language without separate configuration.
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Results
What changes when this runs in production
Results vary by product complexity, user base and existing onboarding infrastructure.
–40%
Reduction in average time from sign-up to first value moment
Orientative — confirmed in discovery; depends on the starting point.
+30%
Improvement in users completing full onboarding flow
Orientative — confirmed in discovery; depends on the starting point.
–50%
Reduction in onboarding-related support volume
Orientative — confirmed in discovery; depends on the starting point.
How we work
From day-one confusion to guided journeys hiring managers trust
Journey map
Journey map
Week 1–2
Pre-boarding to day 90 tasks, systems, and culture touchpoints are sequenced by role.
Content & access
Content & access
Week 3–5
Provisioning, policies, and FAQs are wired so answers stay tied to authoritative sources.
Hiring manager pilot
Hiring manager pilot
Week 6–9
A function or site tests the assistant; time-to-productivity and survey scores baseline.
HRIS embed
HRIS embed
Week 10+
Triggers from Workday/Bamboo (etc.) personalise tasks; local variants roll out in waves.
Contractor vs employee flows and global payroll rules add branches; we ship geography by geography.
Go deeper
Onboarding, experience design, and more
Ideas, trends, and tools to stay ahead
Get started
Ready to scope this for your context?
We start with a focused session—no commitment—to map constraints and a sensible path.